Refund policy

RETURNS MADE SIMPLE

We hope you love your D’BRANDED finds, but we know that sometimes something just isn’t quite right. If you change your mind, that’s absolutely fine.

28-Day Returns

We offer a 28-day returns period.

If you change your mind, please make sure your return is sent back to us within 28 days of receiving your order.

Returns sent after our 28-day returns period may not be accepted or refunded. If your return is going to be late, please contact us before sending it back.

Please keep your proof of postage, as we may ask for this to confirm that your return was sent within the returns period.

Items must be returned unworn, unused and in their original condition, with the D’BRANDED swing ticket still attached.

Please take reasonable care when trying items on. You can try your garment on as you would in a shop, but items should not be worn beyond this, washed, damaged or marked.

If an item is returned in a condition that reduces its value because it has been handled more than would reasonably be allowed in a shop, we may make an appropriate deduction from your refund.

Our 28-day returns policy is in addition to, and does not affect, your statutory rights.

Ex High Street & Cut Labels

D’BRANDED specialises in ex-high-street, cut-label, surplus and clearance clothing.

This means that original brand labels may have been cut, removed, marked through or altered before the item reaches you. This is completely normal for this type of stock and helps us bring you branded clothing at much lower prices.

Where applicable, we’ll make this clear in the product description.

A cut, removed or altered brand label that has been described as part of the product is therefore not considered a fault.

How to Return

Simply complete the returns section on the back of your thank-you card and pop it inside your parcel so we know who the return belongs to.

Please package your item securely and send it to the returns address shown on the card.

Unless your item is faulty, damaged or we have sent you the wrong item, you are responsible for the cost of returning it to us.

We strongly recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.

Refunds

Once your return has been received and checked, we aim to process your refund within 5 working days.

Your refund will be made to your original payment method. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

Where you exercise your statutory right to cancel an online order, we will also refund the standard delivery charge you paid to receive your order. If you chose a more expensive delivery service, we are only required to refund the cost of our standard delivery option.

Your statutory cancellation rights also mean that you generally have 14 days from receiving your order to tell us you wish to cancel, followed by a further 14 days to send the goods back.

Nothing in our 28-day returns policy affects these statutory rights.

Faulty, Damaged or Incorrect Items

We check our stock carefully before it leaves us, but if something isn’t right, please get in touch.

If your item arrives faulty, damaged or different from what you ordered, contact us and we’ll help put things right.

Please remember that because we specialise in ex-high-street and cut-label stock, a brand label that has been cut, removed, marked or altered as described on the product listing is not a fault.

Your statutory rights are not affected.